june, 2021
Time
(Friday) 3:30 pm - 5:00 pm
Location
Online
Virtual Event Details
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Registration
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Topic
- Impact of the pandemic on financial services companies’ communication strategy and channel strategy.
- Infrastructure – the shift to cloud – challenges and strategies.
- Proliferation of new channels for customer communication.
- How companies can ensure seamless customer experience across multiple customer touchpoints.
- Balancing data privacy and personalised marketing/sales strategy.
- Need for financial services sector to significantly increase technology spend.
- Monitoring models for communication between the organisation and its customer..
Speakers
- Prakarsh Gagdani, CEO, 5Paisa.com
- Rohit Ambosta, CIO, Sharekhan by BNP Paribas
- Suhail Ghai, EVP (Information technology) & CTO, Max Life Insurance Company
- Ratan Kesh, EVP & Head- Retail Operations and Service, Axis Bank
- Anand Pejawar, President-Operations, IT & International Business, SBI Life Insurance
- Shivakumar Ganesan, Co-Founder & CEO, Exotel
- Gayatri Krishnamoorthy,Senior Director of Marketing, Exotel
- Alokesh Bhattacharyya, Senior Editor, The Economic Times, (Moderator)
- Suchetana Ray, Senior Assistant Editor, The Economic Times, (Moderator)
Organizer
Timestreamtimestream@timesgroup.com