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june, 2021

fri18jun3:30 pm5:00 pmRecorded WebinarVirtual EventReimagining Customer Communication for the Financial Services Industry3:30 pm - 5:00 pm Online

Time

(Friday) 3:30 pm - 5:00 pm

Location

Online

Virtual Event Details

Event has already taken place!
Click here to watch recorded event.

Registration

Registration is closed at this time.

Topic

  • Impact of the pandemic on financial services companies’ communication strategy and channel strategy.
  • Infrastructure – the shift to cloud – challenges and strategies.
  • Proliferation of new channels for customer communication.
  • How companies can ensure seamless customer experience across multiple customer touchpoints.
  • Balancing data privacy and personalised marketing/sales strategy.
  • Need for financial services sector to significantly increase technology spend.
  • Monitoring models for communication between the organisation and its customer..

Speakers

  • Prakarsh Gagdani, CEO, 5Paisa.com
  • Rohit Ambosta, CIO, Sharekhan by BNP Paribas
  • Suhail Ghai, EVP (Information technology) & CTO, Max Life Insurance Company
  • Ratan Kesh, EVP & Head- Retail Operations and Service, Axis Bank
  • Anand Pejawar, President-Operations, IT & International Business, SBI Life Insurance
  • Shivakumar Ganesan, Co-Founder & CEO, Exotel
  • Gayatri Krishnamoorthy,Senior Director of Marketing, Exotel
  • Alokesh Bhattacharyya, Senior Editor, The Economic Times, (Moderator)
  • Suchetana Ray, Senior Assistant Editor, The Economic Times, (Moderator)

Organizer

Timestreamtimestream@timesgroup.com

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